Terms & Conditions

1. About these terms

These Terms & Conditions ('Terms') govern your use of planet24.co.za and its subdomains (the 'Platform') and any purchase you make on it. By using the Platform or placing an order, you agree to these Terms. If you do not agree, please do not use the Platform.

2. Who we are

The Platform is operated under the Planet24 brand ('Planet24', 'we', 'us'), an online marketplace serving South Africa. Use our Contact page for enquiries about the operator's legal and business details.

3. Marketplace

Products on the Platform are sold either by Planet24 or by independent third-party sellers ('Sellers'). The seller of each product is shown on the product page. When you buy from a Seller, the sale contract is between you and that Seller. The Seller arranges and pays transport; Planet24 does not provide delivery. Planet24 supports payment, customer-service, return and refund processes on the Seller's behalf, with online payments enabled only after provider approval.

4. Your account

You must be 18 or older, or use the Platform with a parent or guardian's consent. You are responsible for keeping your password confidential and for all activity on your account. Tell us immediately if you suspect unauthorised use. We may suspend accounts used fraudulently or in breach of these Terms.

5. Prices and product information

All prices are in South African Rand (ZAR) and include VAT where applicable. Prices must include the Seller's transport costs for nationwide South African delivery, with no separate checkout shipping fee. We take care to display products and prices accurately; if an obvious pricing error occurs, we will tell you and you may cancel the order for a full refund.

6. Orders and acceptance

Placing an order is an offer to buy. An order is accepted when we confirm it by email and payment is received. We may decline or cancel an order, for example if the item is unavailable, payment fails or we suspect fraud, in which case any payment is refunded in full.

7. Payment

Payments are processed by a licensed South African payment provider. Planet24 does not store your full card details. Online payments will be enabled once our payment provider integration is approved.

8. Delivery and risk

Delivery timelines are estimates, described in our Delivery Information. Ownership and risk pass to you on delivery. Please confirm receipt in your account once your order arrives.

9. Returns, cancellations and warranties

Returns and refunds are governed by our Returns & Refunds Policy, which forms part of these Terms. Goods carry the implied warranty of quality under section 56 of the CPA and any manufacturer warranty stated on the product page.

10. Acceptable use

You agree not to:

• use the Platform for anything unlawful or fraudulent;
• post false, offensive or misleading reviews or content;
• interfere with the Platform's security, or scrape or copy it automatically;
• infringe anyone's intellectual property.

11. Reviews and content

Reviews must reflect your genuine experience with a product or Seller. We may remove content that breaches these Terms. By posting content you allow us to display it on the Platform.

12. Intellectual property

The Platform, the Planet24 name and logo, and all content we create are owned by or licensed to Planet24. Product names and trademarks belong to their respective owners.

13. Liability

To the extent permitted by law, Planet24 is not liable for indirect or consequential loss arising from use of the Platform. Nothing in these Terms limits liability that cannot be limited under the CPA or other law, including for gross negligence.

14. Changes

We may update these Terms from time to time. The version shown here, with its 'last updated' date, applies to orders placed from that date.

15. Governing law and disputes

These Terms are governed by the laws of the Republic of South Africa. Please contact the official contact channels on our Contact Us page first so we can try to resolve any complaint. You may also approach the Consumer Goods and Services Ombud or the National Consumer Commission.