Help Centre

Placing an order

Browse or search for a product, choose a quantity and tap Add to cart. When you are ready, open your cart and go to checkout. You can check out with a Planet24 account, which lets you track orders, save addresses and request returns in one place.

Your account

Create a free account from the Sign in menu at the top of every page. In My Account you can update your details, manage delivery addresses, view orders and confirm when an order has arrived.

• Forgot your password? Use 'Forgot password' on the sign-in page and we will email you a reset link.
• Didn't get our email? Check your spam folder or request a new link from My Account.

Payments

Card and instant EFT payments will be available through a South African payment provider. Online payments are not yet switched on; we will announce this on the site when they are. Planet24 never asks for your card PIN or full card details by email, phone or WhatsApp.

Delivery

Sellers arrange and pay transport with nationwide South African coverage, included in every product price. Planet24 does not provide delivery. See Delivery Information for timelines and how to receive your parcel.

Returns and refunds

You can return most items within 30 days. See our Returns & Refunds Policy for the full conditions and how refunds are paid.

Marketplace sellers

Many products are sold by independent sellers. The seller's name is shown on every product, and sellers arrange delivery while Planet24 supports order, payment and customer-service processes so your rights stay the same no matter who the seller is.

Still need help?

Use the official contact channels on our Contact Us page and include your order number. Never share passwords, card PINs or one-time codes.